TEL AVIV, Israel and NEW YORK, Sept. 06, 2022 (GLOBE NEWSWIRE) — Shield (the Company), the leading global workplace intelligence platform for compliance teams, today announced that its end-to-end communications compliance now has the unique ability to monitor and accurately decipher context, dialects, semantics and jargon in Spanish and Chinese, among many other business languages, including including the most commonly used languages ​​and dialects. Thanks to its advanced technology of artificial intelligence (AI), sematic analysis and natural language processing (NLP) in mixed language, Shield is able to alert, in a complete linguistic context, in the event of abuse of market, risk, compliance issues and more, across all communication channels. , including voice, and even in the most difficult scenarios such as multiple languages ​​used in the same conversation.

Global banks and corporations rely on many digital channels, like Zoom voice/video messages or WhatsApp, to communicate across borders. Existing solutions, however, are not able to correctly alert on various risks when different dialects of the same language are used due to the low accuracy of the models in understanding these regional differences and accents. Shield, on the other hand, dramatically increases transcription accuracy and market abuse detection with its multilingual models, while reducing operational inefficiencies from false positives.

“Shield’s unique technology has the acute ability to detect language, context and meaning at a granular level in all common commercial languages, including English, Spanish and Chinese, but also French, Danish , Finnish, Swedish, Norwegian, and many more,” said Shlomit Labin, vice president of data science at Shield. “We are seeing a transformational change in the way we communicate, and banks and businesses are no longer operating in communication silos. They desperately need a holistic solution that they can tailor to their needs, which Shield provides. Whether you are a global bank or focus on specific regions like Latin America or APAC, we have a solution for you.

As banks are forced to constantly adapt to ever-changing global regulations, Shield improves overall business efficiency and productivity through more accurate alerts. Where legacy solutions fail to understand the subtlety of language, Shield’s ability to apply all of its language models to every sentence provides banks with a solution they can quickly introduce into their existing processes and benefit from instantly. .

“For too many banks, simply communicating between branches in different countries can be a compliance nightmare, especially if those branches speak the same language but have different dialects. When a Mexico City bank branch interviews the Bogotá office, the resulting transcript, crucial for security and compliance, is often riddled with false positives due to nuanced differences in dialect,” Labin said. . “With Shield, it doesn’t matter if the conversation is in different dialects or jumps between multiple languages, we are able to alert accurately.”

About the shield
Shield is an advanced, end-to-end workplace intelligence platform that enables organizations of all sizes to mitigate risk, escape dead-end legacy records, improve operational efficiency, and reduce compliance costs. Shield redefines how enterprises and financial institutions manage and mitigate communications compliance risk by applying advanced AI, NLP, and visualization capabilities. Shield is purpose-built for today’s digital workplace, where organizations face multiple risks including financial crime, privacy, and misconduct. Learn more:

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